Coolings, Knockholt

The Brief

From market garden origins over a century ago, Coolings has evolved into a large retail nursery which continues to be underpinned by a sizeable nursery operation. One of their stores, The Gardeners’ Garden Centre at Knockholt, had a relatively small shop building compared with other garden centres with a similar turnover. The board identified an opportunity for expansion.

Coolings’ reputation is foremost built on plant quality, so they especially wanted to offer more houseplants, including a home interiors range styled around plants to sit between gifts and gardening, to give customers a more varied shopping experience. Extending the shop space by almost 50% would enable them to increase and broaden their product ranges and provide the right conditions all year round for the houseplants on sale to thrive. The existing building was also inefficient and costly to heat in the winter and difficult to cool in the summer – something Coolings were keen to remedy with the refurbishment.

Reduced stock fading from harsh overhead daylight
Natural light let in by glazed panels in gable ends
Seamless integration
Eaves and ridge heights perfectly match the existing building

The Solution

Newspan put forward a proposal for a redevelopment in two phases; first to re-roof Coolings’ shop building in 2016 and then to build a 438m² extension, which was completed in 2017.

Coolings’ Production and Operations Director Ian Hazon said: “The old roof was two fifths glass and the rest 40mm thick Kingspan composite panels. Newspan incorporated glazed panels into the gable ends that let ample let natural light in, so the roof could be replaced throughout with 100mm thick Kingspan that’s significantly more energy efficient. They also gave us extensive advice on venting options for ventilation and finished the new roof with deeper and wider insulated gutters. Those practical features mean we cope far better with extremes of weather now.

“The work only needed a small team on site here; they kept disruption to a minimum and liaised well with Newspan’s office team, who coped well with unavoidable challenges like sickness and weather. Communication was good throughout and thanks to the collected efforts of our both of our teams, the extended shop was up and running in time for a busy spring! There’s certainly been a marked growth in turnover following the redevelopment, plus we’re making savings on running costs too because the new building’s more efficient to operate, even though it’s so much bigger.”

"We had the heaters replaced after the re-roofing, but the building is so well insulated that no additional heating’s been needed, even after the dramatic increase in square footage from adding the extension".

Special Projects

Testimonials

“The new restaurant building is a big asset. Newspan were incredibly flexible to work with and gave us every support. They have been pro-active and helpful throughout.”

Mike Lind, Monkton Elm Garden Centre

“Newspan understood exactly what we were trying to achieve… Their excellent suggestion of working off our existing building’s steelwork was a smart move that saved costs, risks and complexity.”

Mark Farnsworth, Tong Garden Centre

“Before this, Newspan had built a new garden centre building for us at Mappleborough Green, but now they’ve proved equally capable with both new build and refurbishment projects.”

Tim Mason, Stansted Park Garden Centre

“Newspan have completed five or six projects here. I know I’m going to get a good job for a good price and we’re always looked after really well.”

Tim Goold, Henry Street Garden Centre

“Newspan applied a practical, no-nonsense approach throughout the refurbishment that kept things on track. The whole process was made really straightforward and uncomplicated, and was surprisingly quick.”

Richard Brann, Fillpots Garden Centre

“It was important to us that the new garden centre had an authentic glasshouse feel, which Newspan helped to create, flooding the internal space within with natural light. Trade quadrupled immediately after the redevelopment.”

Paul Richards, Mappleborough Green Garden Centre

“Our delivery targets were ambitious, but Newspan helped to organise a programme that delivered. The work ethic of the team on site was second to none and our office point of contact was first class throughout.”

Mark Farnsworth, Tong Garden Centre

“Newspan were competitive, but not at the expense of flexibility. They were accommodating throughout and communication was always really good.”

Jonathan Grainge, Whitegates Nursery

“Newspan’s proposal was competitive and they worked patiently with us to make sure we ticked all the boxes without going over our budget, but it was seeing the teamwork in action that made the choice for us. Feedback from our customers has been amazing.”

Paresh Raithatha, Ansell Garden Centre

“Over 20 years, we’ve worked with Newspan at least five or six times; we get on well and I know I’m going to get a good job for a good price. Newspan are never complacent and always competitive. For all the times they’ve won our business, they never take it for granted and we’re always looked after really well. This latest phase of development is looking really very good; once again, we’re very happy with what Newspan have delivered.”

Tim Goold, Owner, Henry Street

“We stayed open throughout the development. Our garden centre was fully operational, on time and on budget, in time for important Christmas season trading.”

Jonathon Glinos, The Old Moat Garden Centre, Manager

“Newspan’s price was competitive, but not at the expense of flexibility; they were really accommodating throughout. Not too ‘corporate’ for us in any way!”

Jon Grainge, Owner, Whitegates Nursery

“Communication was good throughout and thanks to the collected efforts of our both of our teams, the extended shop was up and running in time for a busy spring!”

Ian Hazon, Production and Ops Manager, Coolings

“Because of the slopes, the levels all had to be adjusted to enable the doors to operate smoothly, but Newspan soon sorted that for us. In fact, their team was brilliant – nothing was a problem”

David Mills, Owner, Clockhouse Nursery

“We knew that Newspan had a very good reputation in our industry. They applied a practical, no nonsense approach… We fully expect to work with them again as we continue to expand.”

Richard Brann, Owner, Fillpots Garden Centre

“The improvements are so significant I don’t think a first-time customer here would know our buildings aren’t new. They’re bigger, look great and perform better – and Newspan did it all much more quickly and cost-efficiently than we imagined possible.”

Phil Hodges, Managing Director, Almondsbury Garden Centre

“We’re not part of a large chain; refurbishing a three-span glasshouse was a big investment for us. Newspan gave us an overall price, but proposed a phased delivery so we could spread the costs and budget accordingly. It’s helped us to successfully implement our business plans… It’s a good working relationship that we see continuing for the long term.”

Jayne Webber, Managing Director, West Somerset Garden Centre

“The Newspan team has been incredibly flexible to work with, and has given us every support as we managed the project. They’re continuing to help us now the new building is in use, most recently designing an steel support system for windcatchers on the roof that facilitate natural air circulation in our conference room. They have been pro-active and helpful throughout, and the new restaurant building will be a big asset to the centre.”

Mike Lind, Managing Director, Monkton Elm

“With Newspan on board from our initial planning application, we had the perfect opportunity to start with a clean slate. Since the redevelopment, trade has quadrupled and is still increasing at a rapid rate.”

Paul Richards, Director, Mappleborough Green

“I wanted to say a huge thank you to all involved in this project… The objective of getting the Restaurant and Retail area opened to the target dates has been achieved and all areas now open to the public are transformed and looking absolutely stunning… It has been a pleasure to be part of the team.”

Andrew Hughes, Design Consultant, Pleydell Smithyman

“Working direct with the Newspan team has worked well for us – with their hands-on experience, they’re able to bring good suggestions to the table. I find them approachable and open to discussion, and on site they’re knowledgeable, flexible and easy to deal with.”

Paul Alford, Thompson’s Garden Centres

“The Newspan team are knowledgeable and helpful… I know I can trust them to get the job done to schedule. They are clean, tidy and organised on site, which is really important when customers are around, and they provide very good after-sales service.”

John Dipre, Ashstead Park Garden Centre

“As well as Blue Diamond’s previous experience of working with Newspan, we really liked their approach too. Their estimate was competitive, and I had confidence that they thoroughly understood the concept behind the design and wouldn’t compromise it in the delivery. They’ve also been pro-active in helping us to find solutions that improve not only the building’s aesthetics, but also its performance, particularly with ideas for increasing energy efficiency and reducing operating costs for heating and ventilation.”

Johnathan Goater, Goater Jones Architects

“We are pleased to have found in Newspan a company able to provide a first class design and build package for our sports hall and multi-function building requirements. Working closely with our own design teams we have formed a close partnership delivering practical and economical solutions to our clients. Being able to adapt to unique design challenges and reacting to tight on-site build schedules has been the key to our success, and having reliable suppliers like Newspan on board has enabled us to promote our core business ideals with confidence.”

Ian Lewis, National Sales Manager, Wernick Buildings

“Newspan’s refurbishment has provided our customers with a much more comfortable shopping environment. The increased height of the building makes it feel lighter and airier, plus it’s warmer and brighter. Changing the glass to cladding has made a world of difference to the appearance and ambience of the building – yet it’s predominantly the same structure. We’re very pleased with the work.”

Paul Alford, Thompson’s Garden Centres